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Frequently Asked Questions

 

Below are some of the most common questions about our coaching and consulting, but please let us know if you have any others.

FAQ

General Questions

Are there professional standards for the coaching industry?

Yes, there is a code of ethics, core competencies, accreditation processes and an International Coach Federation (industry association) that promotes the advancement of coaches. To learn more about this, click here: http://www.coachfederation.org/ICF/

How do I get started in the coaching process?

If you are interested in beginning the coaching process, please schedule our initial discovery session to further explore the details of the coaching relationship.

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?

Yes, I call it my “participate and get your money back” guarantee. If within the first month of our relationship you show up to the calls and participate fully in the coaching process, you can simply let me know this is not working for you and I will completely refund your money. To honor the coaching agreement and the coaching process, if you sign up and do not show up for your coaching sessions, do not do the follow up work, etc., then we will not refund your money.

How will I know you are the right coach for me?

During our initial conversations and/or discovery session, together we will identify if this is an appropriate fit. So, before you say “yes”, you will have a sample of what the coaching experience will be like. Until then, click on my BIO page to learn more about myself and my approach in coaching.

What can I expect from you as my coach?

  1. Be a partner in bringing out the best, the deepest, and the truest in you;
  2. Provide safety, encouragement, and support; an environment in which you can relax and explore;
  3. Respect the confidentiality of the agreements we make;
  4. Expand your view of what is possible and promote discovery of new insights;
  5. Give you input, straight feedback and operate as a sounding board;
  6. Listen carefully to what you say and ask questions that increase awareness;
  7. Be an on-going resource for you in accomplishing your intentions.

Forms, Document, and Available Resources

What if I need to reschedule my appointment?

It’s easy. With at least a 24 hour notice, you can reschedule an appointment by using the online calendar system. Just complete the following steps:

Log into your Private Client Website Area.

Click on the Calendar Menu.

Locate and click on the desired block of “Available” time (or if you already have an existing appointment, click on the title of your existing appointment that you wish to reschedule)

Click on the “edit” button and change the details of the appointment to correspond with an “Available” block of time.

The calendar will update itself, you’ll see your new appointment reflected and I will receive an email notification letting me know of the change.

Paying for the Coaching Services

What are the various methods of payment I can use to pay for my coaching services?

Check, Cash, Waived, Barter, Credit Card (which includes Pay Pal). You can also have your coach process your payments for you each month on a credit/debit card.

To pay by Check: simply use the “remit to” address located to the right in the body of the invoice you’ll receive monthly from my practice.

To pay by Credit Card or Pay Pal: when you receive your monthly invoice, click on the link at the bottom of the invoice to log into the private client area and click on the Payments Menu. Here you can either enter your credit card number or Pay Pal information and my system will automatically (and securely) process your payment.

To have your coach process your payments for you: Complete the “Credit Card Authorization” form found under the Documents section of the private client area. Once I have the authorization and billing information, I will automatically process your payments for you as outlined in the authorization form.

How do I easily make my payments for my coaching services?

Each month you’ll receive an invoice from my practice letting you know the amount committed to for that month. You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the Payments Menu and you will see any outstanding balances due at that time.

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Mary Baker Coaching & Consulting